1. What you’re buying
TryTheClothes sells digital credits (“try-ons”). Credits are delivered to your account instantly after a successful payment and are used to generate AI try-on results. Because credits are a digital product delivered immediately, refunds are handled as described below.
2. Refunds for unused credits
- If you purchased a credit pack and have not used any of the credits from that purchase, you may request a full refund within 7 days of the transaction.
- If you have used part of a pack, we may refund the unused portion on a pro-rata basis at our discretion.
- Credits that have already been used to generate a try-on are non-refundable, as the service has been delivered.
3. Technical issues & failed generations
Occasionally a try-on may fail for technical reasons. In these cases:
- If a credit was deducted but no result was produced due to a system error on our side, we will restore the credit automatically or on request.
- If a technical fault prevents you from using the Service and we cannot resolve it, you may request a refund for the affected credits.
4. Duplicate or incorrect charges
If you were charged more than once for the same order, or charged incorrectly, contact us and we will refund the extra amount in full. Payments and refunds are processed through Razorpay.
5. What is not refundable
- Credits that have already been used to generate try-on results.
- Free/promotional credits, which have no cash value.
- Requests made after the eligibility window, except where required by law.
- Dissatisfaction with an AI result alone, since results are approximations (see our Disclaimer) — though we’re always happy to help you get a better outcome.
6. How to request a refund
Email us at support@trytheclothes.com with:
- the email address on your account,
- the payment reference / order ID (found in Settings → Billing history), and
- a brief description of the issue.
You can also reach us via our Contact page or by phone at +91 8530405516.
7. How long refunds take
Once approved, refunds are issued to your original payment method through Razorpay. It typically takes 5–7 business days for the amount to reflect in your account, depending on your bank or card issuer.
8. Changes to this policy
We may update this Refund Policy from time to time. The “Last updated” date shows the current version. Purchases are governed by the policy in effect at the time of purchase.
9. Contact
Need help with a payment or refund? Email support@trytheclothes.com and we’ll get back to you.